Terms and Conditions

Updated: November 2, 2026

1. About these Terms

1.1. These terms and conditions (the Terms), together with the Privacy Policy and the Cookie Policy, govern access to and use of the Momenta app, the web page of each plan, and related services (the Platform).

1.2. The Platform belongs to Momenta Concierge LLC, a Delaware (USA) company with its registered office at 16192 Coastal Highway, Lewes, Delaware 19958 (Momenta). Contact: hola@momentaboutique.com.

1.3. By using the Platform you accept these Terms. They apply whether you sign up as a host or respond to a plan as a guest: by responding to a plan through the link you also accept these Terms and the Privacy Policy. Getting updates about that plan by WhatsApp is separate and optional (the WhatsApp box; see 4.4). If you do not agree, do not use the Platform.

1.4. Important for US users: Section 10 contains an arbitration agreement and a class action waiver. Read it carefully.

2. Use of the Platform and restrictions

2.1. Momenta is developed with reasonable care, but you are responsible for how you use it. You agree not to: break the law; use the Platform for unlawful or fraudulent purposes; impersonate another person; infringe third-party rights; cause harm or distress to others; access it through unauthorized automated means; extract data in bulk; send spam; upload viruses or harmful code; or upload abusive, defamatory, or discriminatory content.

2.2. You must use the Platform for personal purposes only.

2.3. Momenta strives for accurate information but does not guarantee its accuracy or completeness.

2.4. The Platform is for people aged 18 and over (or the age of majority in your country if higher). By using it, you represent that you meet that requirement.

3. Your account

3.1. Host. You create an account in the app with your email and a password, or through Google Sign-In or Sign in with Apple. You may optionally add your date of birth and connect your Google Calendar (see 6.5).

3.2. Guest. When you respond to a plan through the link, Momenta records you as a participant of that plan with your name and phone; no password-protected account is created. As stated in 1.3, by responding you accept these Terms and the Privacy Policy. If you respond with a button in a WhatsApp message (I'm in, Maybe, Can't go), Momenta records your response on that plan just as if you responded through the link. If you later install the app and sign up with the same phone number, your responses move to your account. To delete your data as a guest, write to hola@momentaboutique.com.

3.3. You must provide truthful information and keep it up to date, and keep your account confidential. You are responsible for what happens in it.

3.4. Momenta may deactivate your credentials if, in its judgment, you have breached these Terms.

4. Invitations and circles

4.1. Momenta works with circles that already exist; it is not a network for meeting new people.

4.2. The host may invite people through the Platform or through a link shared over other channels (WhatsApp, text message).

4.3. By inviting using contact details you provide (including those from your contact list), you authorize Momenta to contact that person about the plan and represent that you have permission to use that data for that purpose.

4.4. WhatsApp messages. When the host adds a guest's phone number, Momenta may send that number the invitation to the plan by WhatsApp. If the guest does not respond, Momenta may send them a single reminder. When a guest responds to a plan through its link and ticks the WhatsApp box, which is optional and unticked, Momenta may send them notices about that same plan (for example, reminders before the plan, polls, changes of date, time, or place, the cancellation, or payment notices) as they happen; the detail is in the Privacy Policy. The messages come from the number +57 320 3004395, which is operated by Momenta Boutique S.A.S. (Colombia), a company separate from Momenta. Momenta doesn't use this channel for advertising. By adding a number, the host represents that they have that person's permission to share it with Momenta for this purpose. Anyone who receives one of these messages can opt out: by replying STOP or BAJA, or by writing to hola@momentaboutique.com, which is also where to ask for help with a WhatsApp message. Message and data rates may apply. The detail is in the Privacy Policy.

4.5. Text messages (SMS). When an app user enters or changes a phone number from the United States, Momenta sends the code to verify it by SMS, only when they tick the SMS consent box (under the phone field, or in the code window before buying a Momenta experience) and ask for it; Momenta sends nothing else by SMS, and never to guests. Reply STOP to opt out at any time; reply HELP for help, or write to hola@momentaboutique.com. Message and data rates may apply. The detail is in the Privacy Policy.

5. Notifications

5.1. If you allow it, the app sends you notifications about your plans: who responded, who wrote in the chat, date or place changes, and reminders. Momenta does not send advertising notifications.

5.2. You can turn them off at any time from your phone's notification settings.

6. Creating and coordinating plans

6.1. Momenta lets the host turn the intention of a plan into a confirmed plan with their group: propose, invite, collect responses, and agree on a date.

6.2. Momenta reminds and suggests; it never chases, pressures, or promises results. Creating a plan creates no legal obligation for Momenta or for users to carry it out or attend. Momenta does not guarantee that a plan will happen.

6.3. The host and the guests are solely responsible for the content of a plan and its chat.

6.4. Except for the Momenta experiences you buy in the app (defined in 8.1), any reservation, purchase, payment, or arrangement to carry out a plan is the exclusive responsibility of the users: Momenta is not responsible for making or confirming those reservations, for no-shows, or for associated costs. When you buy a Momenta experience in the app, Momenta Boutique S.A.S. sells you the booking as an intermediary of the experience's host, who provides the experience, and answers to you for the booking, as section 8 explains.

6.5. Calendar (optional). You may connect your Google Calendar so Momenta can see only when you are free or busy — never the content of your events — and use it to suggest dates for your plans. If you also choose to add a plan to Google Calendar, Momenta creates a calendar named "Momenta" in your account, adds there the plans you add, and keeps them current: it updates them when they change and removes them when they are canceled or you respond that you are not going. With that permission, Momenta cannot touch anything outside that calendar. Connecting is optional and is never required to create or join a plan. You can disconnect at any time from Profile → Calendar, which deletes the "Momenta" calendar if Momenta still has permission (if not, you can delete it yourself from Google Calendar) and revokes the permission at Google; deleting your account does the same. Your Google account is governed by Google's own terms. Momenta's suggestions are based on the availability you chose to share and do not guarantee that a date will suit everyone or that a plan will happen (see 6.2). How this data is handled is described in the Privacy Policy.

7. The chat, Momenta's assistance, and moderation

7.1. Every plan has a group chat. Momenta's assistance is on by default; while it is on, the Momenta team and its systems may read the chat to respond to requests and help coordinate. Today the human team responds; progressively, automated systems will respond too. Anyone in the chat can turn the assistance off at any time. The privacy, storage, and improvement-use details are in the Privacy Policy.

7.2. You agree not to use the chat for illegal, abusive, misleading content or content that infringes third-party rights. Momenta has zero tolerance for objectionable content and for abusive users — no running tally of warnings, no exceptions.

7.3. Reports. You can report inappropriate content from two places in the app: press and hold a message in the chat and choose Report, or open the ••• menu next to a person in the attendee list. You can also write to hola@momentaboutique.com. We review every report and act within 24 hours of receiving it: we remove the content and remove the person from the plan, whichever fits. Momenta may, but is not obliged to, monitor chats.

7.4. Blocking. From the ••• menu in the attendee list you can block anyone with an account. From then on you stop seeing their messages across all of your plans and they stop seeing yours, immediately and with no notice to anyone. Blocking does not remove them from the plan — report them or write to us for that. You can see who you have blocked and unblock them from that same menu or from Profile → Blocked people.

7.5. Your conversation with Momenta. In your private conversation with Momenta, some replies are written by an AI assistant that the Momenta team supervises. Those replies are informational and can be wrong: check what matters in your plan. The assistant does not change anything in a plan unless you ask it to or confirm it. You can ask to talk to a person on the team at any time, turn the assistant off by writing "no AI", and back on by writing "with AI". The details of what data it uses are in the Privacy Policy.

8. Payments

8.1. Momenta experiences you buy in the app. Momenta experiences are those in Momenta Boutique S.A.S.'s catalog that can be booked and paid for from the app; those of partners such as Fever, bought on the partner's site, are not. In that purchase, the app acts as a sales channel of Momenta Boutique S.A.S. (Colombian tax ID (NIT) 901.891.436-8; Carrera 13 BIS #109-11, Bogotá D.C., Colombia; admin@momentaboutique.com; +57 314 216 7888), a company separate from Momenta. Momenta Boutique S.A.S. sells you the booking as an intermediary of the experience's host, who provides the experience: it sets the price, charges through Wompi, its payment processor, and answers to you for the booking (confirming it, charging for it, canceling it, and making refunds); the experience itself is provided by the experience's host. Before paying you see the date, the number of people, and the price breakdown exactly as Momenta Boutique S.A.S. provides them; you pay on Wompi's page, in your phone's browser, and one person pays for the whole booking. You need a verified phone number to buy. The booking is confirmed when Momenta Boutique S.A.S. confirms the payment, not when you return to the app. Momenta Boutique S.A.S. emails you the receipt when it has your email address: the app passes it on only if it is verified (for example, because you signed in with Google or Apple); either way, you see your booking in the app. Momenta neither receives nor holds that money or your payment details: it shows you the seller's information, opens the payment page, and saves the purchase in your plan. Viewing your booking and talking to the experience's host happen on www.momentaboutique.com, which the app opens with you already signed in. Momenta Boutique S.A.S.'s Terms and Conditions (in Spanish) also apply to that purchase.

Dates booked on the web. Dates that need the experience's host to approve the request, and dates at your home, are not booked in the app: the app takes you to www.momentaboutique.com, signed in if your app account is already linked to your account on that site, and you book and pay there, with Momenta Boutique S.A.S. as the seller, as described above. On a date that needs approval, you are charged only if the experience's host accepts. If your account is linked, Momenta Boutique S.A.S. tells the app how that booking is going: the app saves it as one of your purchases, notifies you (for example, that your request was sent, that it could not be confirmed, or that the payment could not be charged), and, once the payment is confirmed, creates the experience's plan with its expense, as in 8.3.

8.2. Cancellations and the right of withdrawal.

• Withdrawal. If the experience is more than 5 days after the purchase, you may withdraw from it within 5 business days of the purchase, without giving a reason. This right cannot be waived. Momenta Boutique S.A.S. refunds everything you paid within 15 calendar days (Colombian Law 1480 of 2011 and Law 2439 of 2024).
• Canceling your booking. For now, to cancel, tap "Need to cancel? Write to us" on your booking: it takes you to the Momenta chat in the app, and the team cancels it with Momenta Boutique S.A.S. Outside the withdrawal right, what you get back depends on that experience's cancellation policy, which you see in its detail before buying.
• If the experience is canceled. If the experience's host or Momenta Boutique S.A.S. cancels the experience, Momenta Boutique S.A.S. refunds what you paid.
• Charges that should not stand. If an error approves more than one payment for the same booking, or a payment is approved after the booking expired or could not be made, Momenta Boutique S.A.S. refunds that money.

Refunds are made by Momenta Boutique S.A.S., which received the payment. This section does not limit any other right the law grants you as a consumer.

8.3. Plan expenses: honor system. Outside the purchases in 8.1, Momenta does not process, charge, verify, or hold money. When a plan involves an expense, the payment always happens outside Momenta: the host indicates how to pay (Venmo, bank transfer, external link) and each person pays through whatever the group agrees on. What Momenta does is record what the group declares — the expenses someone logs, who is said to have paid each one, the balances Momenta computes from that data, and the transfers someone marks as paid — and show it to the people on the plan. Momenta verifies none of those statuses, takes no part in the payment, and moves no money. When you buy a Momenta experience in the app, Momenta may log that payment in the plan as a single expense of yours for the total, split like any other expense in the plan among the people the plan splits its expenses with, so the group knows who owes what.

8.4. Consequently, except as stated in 8.1 and 8.2: Momenta is not a party to any money transaction; is not responsible for payments made, not made, incomplete, or fraudulent, for refunds, or for the accuracy of what anyone declares; the balances Momenta computes and the transfers it suggests are informational, based only on what the people on the plan logged, and Momenta is not responsible for their accuracy; any money dispute is between the people involved; and external payment services are governed by their own terms.

9. Service status and changes

9.1. The Platform is provided "as is" and "as available". Momenta may improve, change, or discontinue features; when the change is important, it will do its best to notify you in advance.

9.2. Momenta may collect your feedback to improve the Platform.

10. Dispute resolution

10.1. Governing law. These Terms are governed by the laws of the State of Delaware, USA, subject to 10.4.

10.2. Users in the United States — individual arbitration. If you reside in the USA, you and Momenta agree to resolve any dispute through binding individual arbitration, administered by the American Arbitration Association (AAA) under its consumer arbitration rules, seated in Delaware and governed by the Federal Arbitration Act. You waive the right to a jury trial and to participate in class or representative actions. Claims that fit in small claims court and intellectual property disputes are excluded. Before arbitration, the parties will attempt an informal resolution for 60 days after written notice to hola@momentaboutique.com. You may opt out of this arbitration agreement by sending a notice to hola@momentaboutique.com within 30 days of your first acceptance of these Terms.

10.3. Outside the USA. If you do not reside in the USA, disputes are submitted to the competent courts of Delaware, subject to 10.4.

10.4. Local consumer rights. Nothing in this section deprives you of the mandatory protections or of the right to go to the courts of your country of residence that the law grants you as a consumer (United Kingdom, EU, Colombia, or Mexico). Those protections prevail over the choice of law and forum in this section.

11. Disclaimer and limitation of liability

11.1. To the maximum extent permitted by law, Momenta is not liable for losses or damages arising from the use or inability to use the Platform, including lost profits, data loss, or indirect damages.

11.2. The Platform is provided "as is"; to the extent permitted by law, Momenta disclaims the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.3. Nothing excludes liability that cannot be excluded by law, or consumers' non-waivable rights.

11.4. You agree to indemnify Momenta and its officers, employees, and agents against third-party claims arising from your misuse of the Platform or your breach of these Terms or the law.

12. Accuracy and availability of the Platform

Momenta does not guarantee that the content is accurate, complete, or up to date, or that the Platform will be available without interruption. Its content does not constitute advice of any kind.

13. Content review

Momenta may review content to check whether it is illegal or breaches these Terms, and may remove or block it, without incurring liability. To report, use the chat's Report option or write to hola@momentaboutique.com.

14. Intellectual property

14.1. The Momenta brand, the software, and the Platform's content belong to Momenta or its licensors.

14.2. You may not copy, modify, distribute, or exploit the content except as necessary for the permitted personal use.

14.3. You keep ownership of what you upload (photos, videos, voice notes, messages, feedback). To operate the Platform, you grant Momenta a non-exclusive license to host, display, and process that content in accordance with the Privacy Policy. You represent that you have the right to upload it.

15. Our rights

Momenta may modify or withdraw the Platform (giving notice when the change is important), suspend or close your access for breaches or fraud, and update these Terms. Your continued use after a change means you accept it.

16. Third-party sites

The Platform may link to third-party sites or services. Momenta does not control or endorse them and is not responsible for them.

17. Linking to the Platform

You may link to the home page in a lawful way that does not damage Momenta's reputation or suggest a non-existent association. Momenta may withdraw that permission.

18. Viruses

Momenta does not guarantee that the Platform is free of viruses. You are responsible for protecting your device. Momenta is not liable for damage caused by harmful material arising from your use.

19. Force majeure

Momenta is not liable for delays or failures caused by events beyond its reasonable control.

20. General provisions

20.1. Momenta uses your data in accordance with the Privacy Policy.

20.2. Momenta may assign these Terms to another organization without affecting your rights.

20.3. If a court declares part of these Terms invalid, the rest remains in force.

20.4. If Momenta does not enforce something immediately, it does not waive the right to enforce it later.

20.5. Governing law and forum: see Section 10.

21. App store provisions

21.1. Apple App Store. These apply when you download the app from the App Store and form part of the end-user license agreement (EULA):

1. These Terms are between you and Momenta, not Apple. Momenta, not Apple, is responsible for the app.
2. Apple has no obligation to provide maintenance or support.
3. If the app fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price (if any); beyond that, Apple has no other warranty obligation to the extent permitted by law.
4. Apple is not responsible for claims by you or third parties relating to the app.
5. In the event of intellectual property infringement claims through the app, Momenta — not Apple — is responsible.
6. You represent that you are not in a country under US embargo or on any list of prohibited parties.
7. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.

21.2. Google Play. When you download the app from Google Play, these Terms are between you and Momenta, not Google. Momenta, not Google, is responsible for the app, its content, and its support. Your use of Google Play itself is governed by Google Play's terms of service.

22. Contact

hola@momentaboutique.com — for questions or to report content.